Last updated: September 2026
At Shopping Point, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our return and refund policy below.
Return Eligibility
You may request a return or exchange within 3 days of delivery if:
- The item arrived damaged or defective
- You received the wrong product or an item not as described
- The item is missing parts or accessories that were listed
To request a return, contact us within 3 days of delivery with your order number and clear photos/video of the issue.
How to Request a Return
- Contact us via WhatsApp or phone at +92 305 3371155, or email us, within 3 days of receiving your order.
- Share your order number along with photos or a short video showing the issue.
- Our team will review your request within 24-48 hours and confirm if it qualifies.
- Once approved, we’ll arrange pickup of the item or provide instructions for returning it to our store.
Condition for Returns
Returned items must be:
- Unused and in the same condition you received them
- In their original packaging, with all accessories, manuals, and tags included
- Free from physical damage caused after delivery
Non-Returnable Items
For hygiene, safety, and business reasons, the following items cannot be returned or exchanged:
- Opened or activated software, SIM cards, or digital codes
- Used personal-care or hygiene-related electronics (e.g., earbuds, trimmers) once opened
- Items marked as Clearance, Final Sale, or Open Box
- Products damaged due to misuse, mishandling, or unauthorized repair after delivery
- Items returned without original packaging or accessories
Refunds
- Once we receive and inspect the returned item, we’ll notify you of the approval status.
- Approved refunds are processed within 5-7 business days.
- For Cash on Delivery (COD) orders, refunds are issued via bank transfer or JazzCash/Easypaisa to the account you provide.
- For online payments, refunds are credited back to the original payment method.
- Alternatively, you may choose a replacement/exchange instead of a refund, subject to stock availability.
Exchanges
If you’d prefer an exchange (e.g., for a different color or a replacement unit), let us know when you contact us – we’ll confirm availability and arrange the swap after the returned item is received and inspected.
Shipping Costs for Returns
- If the return is due to our error (damaged, defective, wrong item), we cover the return shipping cost.
- If the return is due to a change of mind (where accepted at our discretion), the customer is responsible for return shipping.
Order Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it falls under this Return & Refund Policy instead.
Contact Us
For any return, exchange, or refund questions, reach out to us:
- Phone / WhatsApp: +92 305 3371155
- Address: LG-69, Lahore Jeff Heights, Main Boulevard Gulberg, Block E1, Gulberg III, Lahore, 54000
- Hours: Monday-Saturday, 10am-8pm
We’re committed to making things right – if you have any concerns about your order, please don’t hesitate to contact us.